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Terms of Service

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Introduction
These Terms of Service (“Terms”) apply to the services provided by Dear Team (“we,” “us,” or “our”) via our website www.dearteam.co.nz. By engaging our services or purchasing a survey package, you (“you” or “your”) agree to be bound by these Terms.

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Services Provided
We provide:

  • Employee engagement surveys, culture checks, 360° leadership reviews, and pulse surveys.

  • People & Culture consultancy, including insights, advice, and practical recommendations based on survey results.

  • People & Culture solutions which include frameworks, tools, models, and guides.

  • Any other related services or deliverables offered on our website.

Services may be delivered in-person, online, via email, video calls, or other digital formats. We reserve the right to refuse service at our discretion.

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Acceptance of Terms
By engaging our service, requesting that work commences, or paying any invoice issued by us, you confirm that you have read, understood, and accepted these Terms and Privacy Policy, as published on our website.

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Fees and Payment

  • Service fees will be invoiced based on the work completed, either at our standard hourly rate or as a fixed fee project fee, or otherwise agreed in writing.

  • All invoices are payable within 30 days of issue.

  • All prices are in New Zealand Dollars (NZD) and exclude GST, unless stated otherwise.

  • We reserve the right to suspend access to services or survey results until payment is received.

 

Cancellations and Refunds

  • If you wish to cancel services, please notify us in writing at least 7 days before the scheduled start date or survey launch.

  • Cancellations made within this timeframe may be eligible for a full or partial refund, depending on work already completed and any administration costs.

  • Once a survey or consulting project has commenced, refunds are generally not provided, except where required by law.

 

Intellectual Property

  • All survey tools, reports, frameworks, and consultancy materials provided by us are protected by copyright and other intellectual property laws.

  • You may use these materials internally for your business only. They may not be distributed, resold, or shared externally without our written consent.

  • Any intellectual property developed jointly during consultancy services remains the property of Dear Team, unless otherwise agreed in writing.

 

Privacy and Personal Information

  • We collect personal information (such as names, email addresses, and survey responses) only as needed to provide our services.

  • Please refer to our Privacy Policy for details on how we collect, use, and protect your information. 

 

Limitation of Liability

  • Our services are provided for insight, guidance, and advisory purposes only. While we take reasonable care to provide accurate and evidence-informed services, we do not guarantee specific outcomes or results.

  • You acknowledge that decisions and actions taken based on our surveys, reports, or advice remain your responsibility. We are not liable for any loss, damage, or claims arising from your implementation of our recommendations.

  • To the extent permitted by law, our liability is limited to the fees paid by you for the services giving rise to the claim.

  •  Nothing in these Terms limits or excludes any rights or remedies that cannot be excluded under New Zealand law.

 

Dispute Resolution

  • If a dispute arises, please contact us in writing to resolve it amicably.

  • If resolution cannot be reached, disputes will be governed by the laws of New Zealand and may be referred to mediation or the courts as appropriate.

 

Changes to Terms

  • We may update these Terms at any time by posting the updated version on our website. Continued use of our services after changes indicates acceptance of the updated Terms.

 

Contact
For any questions regarding these Terms or our services, please contact us at hello@dearteam.co.nz.

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